Question 1

How can I check on the status of my order?

Accepted Answer

Please email CustomerService@BullAirs.com. We iares available from 9-3pm est daily however he is always checking his emails and may reply back to you at any point. Please allow up to 48 hours for a response.

Question 2

Why hasn’t my order shipped yet?

Accepted Answer

Most of the first time products we offer are sold on a pre-order system. Once the original order window has closed there will be tentative mail-by date (as always subject to change). If you’re waiting on product that has been sold in the past most likely we’re waiting for another product you ordered to arrive so we can ship them all at once. Any questions please email CustomerService@BullAirs.com.

Question 3

My product came damaged or has an error on it, what can I do?

Accepted Answer

If we have more stock left in your size we simply ask you first email CustomerService@BullAirs.com and send back the damaged product to: (will provide return label). First return label is always on us but any further returns or exchanges we politely ask you to cover the shipping.

Bull Airs
3 Delaware Ave
Cortland, NY 13045

Question 4

Can I get a refund?

Accepted Answer

As a small business we always want to make it right by you, the customer. If an item arrives damaged or with an issue, we always wish to get you a replacement on that item. We do understand there can be issues from time to time and can refund an order but reserve the right to decline after 48 hours.

Please do not open a PayPal dispute before speaking to us. We are happy to discuss your order and take care of your concerns.

Question 5

Your Return Policy says Preorders must be cancelled within 48 hours. What happens if I get my shoe and there’s an issue?

Accepted Answer

The 48-hour rule is for a cancellation for your money back. Since all new shoe drops are made to order once an item is preordered you have 2 days if you change your mind on the item. After that the shoe is already being made and we reserve the right to decline a refund.

Question 6

I’ve ordered a shoe, but I didn’t realize it was a preorder and it’s been over 48 hours. Am I able to ask for a refund?

Accepted Answer

As small business we truly would like for our customers continue to support us with their orders however in case of a monetary emergency you are encouraged to reach out to us direct at Gary@BullAirs.com or Thom@BullAirs.com. Opening a case against the company through places like PayPal before speaking to us is discouraged as that hurts the company on the back end and we are nice guys. We are always happy to speak with you.

Question 7

When placing a Preorder is the money charged at point of sale or when the item ships?

Accepted Answer

With all preorders the item is charged at time of sale. With many items part of that charge goes towards the production costs of the item being ordered. Since we are small this is the best way for our team to get the best product out in the in fastest time possible.

Question 8

Do you setup at conventions?

Accepted Answer

Yes we do. Mostly at comic cons and nerdy things of that nature. You can check out where will be next in the “on the road” section of our site! We may not update the page often so please feel free to reach out to us on social media or check our stories for announcements!

Question 9

How often do you do generally remake drops?

Accepted Answer

We always order some extras of a drop to cover any factory errors and those who missed out, but many designs are retired after they sell out so be sure to grab them while they're hot!

Question 10

How can I join your street team?!

Accepted Answer

You'll head to our SSS page or go to the website shop. In that box y’all receive a ton of exclusive goodies along with flyers to hand out at comic cons/shows and most importantly the 15% off code that expires every March 1st and you're in like Flynn!

Question 11

Does Bull Airs offer clothing and shoes for Women?

Accepted Answer

Yes, we do! We have been working designs into our catalog that also will appeal to women. Shoes still come in men's sizes so please size accordingly when ordering!

Question 12

Can I visit Bull Airs?

Accepted Answer

Yes by all means, we'd love to have you! We don't abide by normal business hours and our showroom is by appointment only, please head to BullAirs.com/showroom to book an appointment!

Question 13

What happens after I get my order and I'm absolutely in love with it?

Accepted Answer

Be sure to let the internet know all about it and help us grow!

Frequently asked questions

How can I check on the status of my order?

Why hasn’t my order shipped yet?

My product came damaged or has an error on it, what can I do?

Can I get a refund?

Your Return Policy says Preorders must be cancelled within 48 hours. What happens if I get my shoe and there’s an issue?

I’ve ordered a shoe, but I didn’t realize it was a preorder and it’s been over 48 hours. Am I able to ask for a refund?

When placing a Preorder is the money charged at point of sale or when the item ships?

Do you setup at conventions?

How often do you do generally remake drops?

How can I join your street team?!

Does Bull Airs offer clothing and shoes for Women?

Can I visit Bull Airs?

What happens after I get my order and I'm absolutely in love with it?

Did we miss one?
Email us!

Join Our Mailing List

Frequently asked questions

How can I check on the status of my order?

Why hasn’t my order shipped yet?

My product came damaged or has an error on it, what can I do?

Can I get a refund?

Your Return Policy says Preorders must be cancelled within 48 hours. What happens if I get my shoe and there’s an issue?

I’ve ordered a shoe, but I didn’t realize it was a preorder and it’s been over 48 hours. Am I able to ask for a refund?

When placing a Preorder is the money charged at point of sale or when the item ships?

Do you setup at conventions?

How often do you do generally remake drops?

How can I join your street team?!

Does Bull Airs offer clothing and shoes for Women?

Can I visit Bull Airs?

What happens after I get my order and I'm absolutely in love with it?

Did we miss one? Email us!

Join Our Mailing List

Did we miss one?
Email us!